Managed support for your network, phones and security
Monitoring, updates and a real person on the phone for the systems your business runs on — so small problems get fixed before they turn into an outage.
Installed is not the same as looked after
Firmware goes stale. A camera drops offline and nobody notices for a month. A new hire needs a door credential and a phone extension on the same morning. Managed support means someone is watching the system and handling those changes — without you opening tickets with three different vendors.
- Alerts when a switch, camera or access point drops offline
- Firmware and security updates on a schedule
- Configuration backups for network, phones and consoles
- Same-day remote changes: extensions, users, credentials
- Recording and storage checks on the camera system
- One number for phones, network, cameras and doors
Watched, patched, backed up, changed on request
Watched
Devices are monitored, so a dead camera or a failing switch port is noticed by us, not discovered by you.
Patched
Firmware for gateways, switches, access points and consoles is kept current and applied out of hours.
Backed up
Network, phone system and console configurations are backed up, so a hardware failure is a swap, not a rebuild.
Changed on request
Moves, adds and changes across phones, Wi-Fi, cameras and doors, usually the same day.
Priced per site, from what is actually installed
A five-phone office and a warehouse with thirty cameras need different amounts of looking after, so support is quoted per site after we see the system. Remote changes are handled the same day; on-site work is billed hourly, and we tell you which one a problem needs before anyone drives out.
Phones
Extensions, call flows, voicemail and number changes.
Network & Wi-Fi
Switching, VLANs, access points and guest access.
Cameras
Recording, retention, user access and exports.
Doors & gates
Credentials, schedules and door hardware.
Common questions
Do you support systems you did not install?
Yes, after an initial audit. We check firmware, configuration and documentation, fix anything risky, and then take it over. You do not need to replace working equipment to move support to us.
How quickly do you handle changes?
Most requests — a new extension, a door credential for a new hire, camera access for a manager — are handled remotely the same business day. Outages come first. If something needs a visit, we tell you before we dispatch.
Is there a long-term contract?
No. Support runs month to month, the same as our phone service. We would rather keep you by answering the phone.
Is this a help desk for our PCs and email?
Our focus is the infrastructure: phones, network, Wi-Fi, cameras and doors. If you also need desktop or email support, ask — we will tell you honestly whether we cover it for your site or who we would refer you to.
Hand the headaches to one team
Tell us what you have today. We will audit it for free and tell you what support it actually needs.